AI agents that turn conversations into customers.

An AI agent is software that holds a conversation and then takes agreed actions: it can answer from your approved information, ask qualification questions, check a calendar, create a CRM record or notify a colleague. Unlike a script, it understands natural language, but it only works within the instructions, knowledge and permissions you approve.

A traditional chatbot follows fixed buttons and menus. A META agent understands free-text messages, remembers the context of the conversation and completes tasks in your systems, such as booking an appointment or updating a lead. When it simply answers questions it behaves like a conversational assistant; the difference is what it can do next.

Yes. We load approved FAQs, documents, website content and price lists into the agent’s knowledge base. It answers only from that approved material, and you decide what is included. Anything outside it is handed to a person.

WhatsApp Business Platform, website chat, email, phone (voice), Google Calendar, Microsoft Outlook, HubSpot, Salesforce, Google Sheets, Telegram, Slack and most systems with an API. If your tool has an API, we can usually connect it; we confirm feasibility during the discovery call.

Yes. Handoff rules are part of every agent. When confidence is low, when a customer asks for a person or when a rule triggers (for example a complaint or a high-value lead), the agent passes the conversation to your team with a summary of what has been discussed and captured.

Yes. Agents can respond in the customer’s language. Each language you want to support is tested separately before launch, and approved content is prepared in that language so answers stay accurate.

It depends on the complexity of the workflow and how quickly we receive your content and system access. Simple, single-channel agents can often launch quickly; voice, custom integrations or regulated workflows need more design and testing. After the discovery call you receive an implementation plan with realistic milestones.

It says so and offers the next best step: taking the question for a colleague, booking a call or handing over immediately. The agent is instructed not to guess, and every unanswered question is logged so we can add approved content where it is missing.

A one-time setup fee covers discovery, design, integrations, testing and launch. A monthly plan covers hosting, monitoring and maintenance. The level depends on channels, integrations, volume, languages and support requirements. Prices on this site are starting points; you receive a scoped proposal before any commitment.

No. Third-party usage such as AI model tokens, WhatsApp conversation fees, telephony minutes, email sending and external software subscriptions is billed separately by those providers or passed through at cost. We estimate these for your expected volume in the proposal.

Yes, and we recommend it. Starting with one high-impact workflow proves the value, builds your team’s confidence and gives us real conversations to learn from before expanding to more channels or agents.

Yes. Every plan includes monitoring, and Pro and Business plans include regular optimisation: reviewing conversations, adding knowledge, refining rules and expanding what the agent can handle as your needs develop.